Privacy Policy
This notice covers the Rackoon Labs company website. Our individual AI tools have their own privacy notices, which explain how accounts, uploaded files, prompts, payments and other product data are handled.
Who we are
Rackoon Labs (Pvt) Ltd is a private limited company in Sri Lanka. Our registered address is 239, Mudiyansege Watta, Dalugama, Kelaniya, Sri Lanka. For questions about this notice or your personal information, email info@rackoonlabs.com.
Information on this website
You can explore this website without creating an account or uploading files. The website does not include contact forms or advertising trackers. Its animations run locally in your browser. Optional analytics is described below.
Vercel delivers this website. Delivery of its pages requires technical connection information, including your IP address and the page requested. The actual hosting logs, processing and storage locations, and retention practices must be confirmed before this draft is finalized.
Optional website analytics
We use Google Analytics 4 only after you choose Allow analytics. The Google tag is not loaded and our website does not send analytics data to Google before that choice. No thanks keeps analytics off without limiting access to the website.
When analytics is allowed, Google receives technical connection information and information about website use, such as visited pages, referral sources, browser and device details, and usage events. Our integration removes query strings and fragments from the page and referrer URLs it sends. It does not send names, email messages or product files to analytics. Google Analytics uses first-party identifiers to distinguish browsers and sessions.
We use this information to understand which parts of the website are useful and improve the experience. Our integration disables Google signals and advertising personalization. Google processes analytics information through its services; processing locations must be confirmed during review of this draft.
The current Google Analytics property’s retention controls are set to two months for event data and 14 months for user data. Reset on new user activity is enabled, so new activity can refresh the user-identifier retention period. These retention controls do not affect aggregated standard reports.
You can change or withdraw your choice through Analytics choices in any page’s footer. Withdrawal stops further collection, removes this installation’s analytics cookies and reloads the page. It does not remove information already collected. See the Cookie & Storage Policy for the saved preference and cookie details.
If you contact us
If you email us, we receive your email address, the contents of your message and any attachments you choose to send. We use that information to respond to your enquiry and manage the conversation. Please send only the information needed for your enquiry, and avoid including sensitive personal information or confidential product files unless an appropriate support process has been agreed.
Enquiry information should be kept only while needed to handle the matter and meet applicable record-keeping or legal obligations. The company's actual email provider, access arrangements and retention practice must be confirmed before publication.
Your animation preference
If you change the animation setting, the website saves that choice in your browser’s local storage under the name rackoon-motion. This setting is used to remember whether animations should run. It is not an account identifier and the website does not send its value to Rackoon Labs.
The setting stays in your browser until you clear this website’s stored data or your browser removes it. Your device’s reduced-motion preference is also respected. See the Cookie & Storage Policy for more details.
Visiting a product
Our tools, including Sheet Intelligence, have separate product websites and privacy notices. Read the relevant product’s notice before signing in, connecting a service or uploading information. This company website notice does not describe or replace a product’s data practices.
Your rights and privacy enquiries
Depending on the law that applies to you, you may have rights to access, correct or delete personal information, restrict or object to its use, request a portable copy, or withdraw consent where processing depends on consent. You may also be entitled to complain to your relevant data protection authority.
Send privacy enquiries or rights requests to info@rackoonlabs.com. Describe your request and the website or product involved. We may need sufficient information to confirm your identity and locate the relevant information; please do not send identity documents unless they are requested through an appropriate channel.
The Data Protection Authority of Sri Lanka publishes information about local data protection requirements. The rights and regulatory processes available to you depend on the law in operation and the circumstances of your request.
Changes to this notice
This notice should be updated when the website’s data practices change. Adding accounts, forms, new measurement features or hosting services requires a fresh review of the notice and any choices visitors need to receive.